Three guided tours to start your planning, priced per person.
TERMS AND CONDITIONS
Lohime Travel Solutions
Last updated: 14 October 2026
1. About These Terms
These terms apply to every booking made with Lohime Travel Solutions “we”, “us”, “our”, whether through our website, by phone, by email or in person. By booking, you “the traveler” accept these terms for yourself and for everyone named on your booking.
2. Our Services
We design, arrange and sell guided tours and holiday packages. Each tour page lists what is included, which may cover accommodation, transfers, guided activities and meals. Anything not listed as included is not included. Where a flight, hotel or activity is provided by a third party, we act as organizer, and that provider’s own terms also apply.
3. Bookings and Payment
Your booking is confirmed only when we send you written confirmation and have received your deposit of 30%. The balance is due 30 days before departure. For bookings made less than 30 days before departure, full payment is due at booking. Prices are per person in USD and are the prices shown at the time you book. After confirmation we will not increase your price, except where taxes or fees set by authorities change, and we will tell you in writing if that happens.
4. Traveler Responsibilities
You are responsible for valid passports, visas, vaccinations and any other entry or health requirements for your destination. Please give us accurate information, arrive on time at meeting points and treat guides, other travelers, local people and property with respect. We may remove a traveler from a tour, without refund, for behavior that endangers or seriously disturbs others.
5. Changes Made by You
Please contact us in writing if you want to change dates, destination or traveler names. We will try to help, subject to availability. You will be responsible for any extra costs or supplier charges the change creates.
6. Cancellation by You
Cancellations must be sent to us in writing. The following charges apply, based on the number of days before departure
Any refund due will be paid within 14 days, using the same method you paid with where possible.
7. Changes or Cancellation by Us
We may change an itinerary because of safety concerns, weather, strikes or other circumstances outside our control. We will tell you as early as possible and offer a suitable alternative. If we cancel a tour, we will offer you an alternative tour or a full refund of what you paid. We will not be responsible for any other costs, such as non-refundable flights you booked yourself.
8. Travel Insurance
We strongly recommend that every traveler has travel insurance covering medical costs, cancellation, delays and lost belongings. Unless your booking states otherwise, insurance is not included.
9. Health and Safety
Please tell us before booking about any medical condition, injury or mobility need that may affect your trip, so we can advise whether the tour is suitable. Your guide may change or skip an activity for safety reasons, and their decision is final.
10. Our Responsibility
We take reasonable care in planning and delivering your trip. We are not responsible for the acts or failures of third parties outside our control, for loss or damage to personal belongings, or for events described in section 11. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or any liability that cannot lawfully be limited.
11. Events Outside Our Control
We are not liable for failure or delay caused by events outside our reasonable control, such as natural disasters, severe weather, war, civil unrest, strikes, epidemics, government action or airline and transport disruption. In these cases we will work with you to rebook, reschedule or refund the unused parts of your trip where we can recover the costs from our suppliers.
12. Complaints
If something goes wrong during your trip, please tell your guide straight away so we can try to fix it. If the problem is not resolved, send your complaint in writing to the email below within 14 days of returning home. We will reply within 14 days.
13. Privacy
We collect and use your personal information only to arrange your travel, contact you and process payments. We share it only with the suppliers needed to deliver your trip, such as hotels and transport providers. Please see our Privacy Policy for details.
14. Governing Law
These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction over any dispute.
15. Changes to These Terms
We may update these terms from time to time. The terms in force on the date of your booking will apply to that booking.
16. Contact Us
Lohime Travel Solutions
Lotus Plaza, 3rd Floor, Suite L312, Chiromo Lane
Phone: +254 724 483 583 / +254 710 296 276
Email: info@lohimetravels.com
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